Our 2025 Client Happiness Survey: 100% Positive ROI and the Stories Behind the Numbers
Great news! We're excited to share the results of our recent Client Satisfaction Survey!
At HigherRing, our mission as a B Corp has always been bigger than typical BPO outsourcing. Yes, we answer calls and boost sales, reconcile books and accounts, handle logistics and supply chain coordination, offer dedicated executive assistant support, and manage back-office tasks all ethically—yet at the core, our purpose is about lifting up mission-driven companies so they thrive, grow, and create positive impact in the world.
Each year, we invite our clients to share candid feedback via our Client Happiness Survey. These results don’t just give us numbers to consider—they give us stories, encouragement, and direction for how we can be a better partner to the incredible companies we serve. This year’s results fill us with gratitude and inspiration.
The Numbers: What Our Clients Told Us in 2025
Here’s what you shared with us in 2025:
✅ 85% of clients rated us 5/5 stars for being happy with our services
✅ 92% say they always receive quick, meaningful responses from their HigherRing team and management
✅ 100% confirm strong or positive ROI
✅ 100% agree HigherRing has positively impacted their business
In Their Own Words: The Stories Behind the Statistics
Beyond the numbers, clients praised our responsiveness, the care and motivation of our team members, and the reassurance of working with an ethical company whose values match their own. One client shared:
“HigherRing has been a reliable and collaborative extension of our team.”
Another client highlighted the difference our support made for them: “HigherRing has found us amazing teammates that are aligned with our values and passionate about the work.”
And for early-stage companies, the partnership has been especially meaningful:
“HigherRing is a wonderful resource for startups like ours. They make us feel supported so we can focus on growing.”
Feedback like this reminds us that the relationships we build matter just as much as the results we deliver.
What Our Clients Are Saying
Here are more testimonials from our 2025 survey that showcase the impact of our partnerships:
“As a small business founder, I consider HigherRing an Angel Investor - they have given over and above the fee they charge. They invest in us, provide excellent service and support, and inspire us through their continuous commitment to community.”
“HigherRing truly is thoughtful, strategic, and intentional about the connections they make. Feedback is also welcomed at all times and the team is always so wonderful to be thought partners with when thinking about what does and does not work. We have been partnering with HigherRing now for 3+ years, and I tell everyone I know about them! It makes me so happy to be able to work with an organization that is so focused on making sure opportunities are available for everyone.”
“HigherRing has made it possible to scale my business.”
“HigherRing is always there when I need them, and they have been a meaningful part of the success of my business. I'm so happy they were referred to me over two years ago, and they continue to make a positive impact on my business every week.”
“HigherRing is a wonderful resource for startups and small companies! They take on all the work that you likely don't have time to do -- sourcing employees, HR functions, etc. They do their best to match you with the person whose skill set most closely resembles what you are looking for. They are also a joy to work with! I highly recommend working with HigherRing to find full or part-time employees for your small business.”
“HigherRing has found us amazing teammates who have trained up quickly and fit in seamlessly with the rest of our team. Having people be able to provide excellent phone support is important to our business, and we've never once worried about this not being the case with the agents that have joined our team. Our communication with HigherRing leadership is very clear and friendly, and they're always wanting to know how else they can help us out.”
“HigherRing has been a reliable and collaborative partner, consistently bringing thoughtful operations and marketing support to our team. Their professionalism and responsiveness make them a valuable extension of our capacity!”
Looking Ahead: Growing Together in 2025
We also deeply appreciate the thoughtful suggestions clients offered—like adding more proactive coaching resources. These insights guide us toward new ways we can grow alongside you, creating more support and even greater value in the years ahead.
Your feedback shapes our strategy for 2025 and beyond, helping us continue to evolve as the kind of partner mission-driven companies need to succeed.
A Heartfelt Thank You
💚 To our clients: thank you for trusting us with your missions, your teams, and your communities. Your openness fuels our growth, your work inspires us daily, and your impact gives us hope for the kind of future business can help build.
Together, we’re proving that companies can be both high-performing and deeply purpose-driven. Here’s to another year of collaboration, innovation, and shared success.
Ready to see how HigherRing can support your mission-driven company? Learn more about our services and discover how we can help you scale with purpose.
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