Tier 1 Support
We’ll learn your brand inside and out.
We can support you fractionally at 10, 20 or 30 hours or full-time at 40 hours/week.
Your dedicated team member will be available at the same time every day.
Day, evening, weekend, and holiday support is available.
Need a Full Team?
Our fractional or full-time team members will:
Consistently cover your support channels (email, phone, social media, etc.)
Take on other light marketing or sales operations tasks
Handle special projects
Our team support includes multiple dedicated team members for coverage and redundancy to staff your ideal hours.
For larger teams, we implement management resources so we can take quality assurance, workforce management, reporting, training and onboarding/offboarding off your plate.
Scalable and flexible contracts
Onshore and nearshore options
Dedicated teams or ask us about our e-commerce and activities shared teams.
Omni-channel coverage
Fractional, business hours, coast-to-coast, and 24/7 coverage available
Customer + Application Support
From common eCommerce questions to more complex application support challenges, let us take it beyond what a chatbot can handle.
We celebrate excellent customer support, always keeping your goals in mind while ensuring your customers feel heard, that their challenges are solved, and that they can quickly move on with their day.
Tier 2 includes all of the above in Tier 1 plus the following:
Knowledge management
Training content creation
Customer onboarding and churn mitigation
Customer training support
Collaboration with product development team
Special projects as needed
Project management
Sales support
I just wanted to share how grateful I am for you - you have been amazing and seeing you step up as we ramp up puts me at peace of mind that we can go after a larger market!! Exciting times ahead.
- Julie Schneiderman (CEO)
Ekostiks creates custom fabric peel and stick patches out of recycled water bottles
We have experience supporting clients in food, beauty, home, apparel, solar & sustainability, tourism, edtech, hometech, healthtech, promotional products, design and more.
Fractional starting at $2223 a month
Tier 2 Support
Fractional starting at $1677 a month
We Provide Turnkey Systems
If you need a managed system, we are proud to offer CRM systems from Helpscout and Talkdesk. As a Gorgias partner, we can implement your purchased system or we can recommend another partner. We can also work on your systems — just invite us! These are some of our favorite platforms:
Starting from scratch? Need strategy support?
For support in deciding which platforms suit your business model and volume, we’re proud to partner with CS Lab for strategic implementations, utilizing the top CRM programs and AI programs such as Zendesk, ADA and Salesforce.
About CS Lab
CS Lab helps early-stage startups build their customer support teams from scratch and helps growth-stage companies reinvent their support to match rapid growth and demand.
They’ve worked with companies such as Etsy, Tile, Molekule, Credit Karma, SeatGeek, Nextdoor, MailChimp, and many more to make excellent customer service a strategic advantage.
Customer + Application Support
From common eCommerce questions to more complex application support challenges, let us take it beyond what a chatbot can handle.
We celebrate excellent customer support, always keeping your goals in mind while ensuring your customers feel heard, that their challenges are solved, and that they can quickly move on with their day.
Tier 1 Support
Our fractional or full-time team members will:
Consistently cover your support channels (email, phone, social media, etc.)
Take on other light marketing or sales operations tasks
Handle special projects
Fractional starting at $1677 a month
We’ll learn your brand inside and out.
We can support you fractionally at 10, 20 or 30 hours or full-time at 40 hours per week.
Your dedicated team member will be available at the same time every day.
Day, evening, weekend, + holiday support is available.
Tier 2 Support
Tier 2 includes all of the above in Tier 1 plus the following:
Knowledge management
Training content creation
Customer onboarding and churn mitigation
Customer training support
Collaboration with product development team
Special projects as needed
Project management
Sales support
Fractional starting at $2223 a month
We have experience supporting clients in food, beauty, home, apparel, solar & sustainability, tourism, edtech, hometech, healthtech, promotional products, design + more.
“I just wanted to share how grateful I am for you - you have been amazing and seeing you step up as we ramp up puts me at peace of mind that we can go after a larger market!! Exciting times ahead.”
Julie Schneiderman (CEO)
Ekostiks creates custom fabric peel and stick patches out of recycled water bottles
Need a Full Team?
Scalable and flexible contracts
Onshore and nearshore options
Dedicated teams or ask us about our e-commerce and activities shared teams.
Omni-channel coverage
Fractional, business hours, coast-to-coast, and 24/7 coverage available
Our team support includes multiple dedicated team members for coverage and redundancy to staff your ideal hours.
For larger teams, we implement management resources so we can take quality assurance, workforce management, reporting, training and onboarding/offboarding off your plate.
We Provide Turnkey Systems
If you need a managed system, we are proud to offer CRM systems from Helpscout and Talkdesk. As a Gorgias partner, we can implement your purchased system or we can recommend another partner. We can also work on your systems — just invite us! These are some of our favorite platforms:
Starting from scratch? Need strategy support?
For support in deciding which platforms suit your business model and volume, we’re proud to partner with CS Lab for strategic implementations, utilizing the top CRM programs and AI programs such as Zendesk, ADA and Salesforce.
About CS Lab
CS Lab helps early-stage startups build their customer support teams from scratch and helps growth-stage companies reinvent their support to match rapid growth and demand.
They’ve worked with companies such as Etsy, Tile, Molekule, Credit Karma, SeatGeek, Nextdoor, MailChimp, and many more to make excellent customer service a strategic advantage.