Our Story
We exist to help mission-driven leaders focus on the work that matters most to them.
We founded HigherRing because we believe ethical business operations should be the standard rather than the exception. Leaders building a better world deserve support that reflects their mission.
Why did we build an ethical outsourcing company?
The traditional outsourcing industry wasn’t built for values-aligned organizations.
We saw a gap: mission-driven leaders needed operational support, but weren’t willing to compromise ethics, culture, or human impact to get it.
So we created a new way — one where people and purpose come first
“We believed there had to be a better way to build support teams
without sacrificing values.”
— Michelle Hirons
Our Mission
We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose.
We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world.
Our Values
We demonstrate our beliefs through our actions and practice transparency.
We are helpful and seek to leave things better than we found them.
We will strive to see positive intentions in one another. It’s important to treat each other fairly and with compassion.
We are curious, proactive, and adaptable. We understand that challenges happen and rely on our collective experience to explore solutions.
We believe in a community mindset and give our time and resources to create beneficial impacts for our clients, our employees, and the earth.
Our Journey So Far
Redefining ethical support: one milestone at at time
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![the original HigherRing logo]()
July 2016
The original business concept is born
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![michelle and susan founders of HigherRing]()
April 2017
HigherRing, an ethical BPO provider, was officially founded by Michelle Hirons and Susan Hopkinson as a Public Benefit Corporation
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![boat at dock in california]()
Sept 2017
We sign our very first client in the travel and tourism industry
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![B corp logo]()
August 2018
We proudly join the B Corp
movement and become certified -
![remote office worker in customer service]()
Sept 2018
HigherRing launches back-office operations services
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![WBENC logo]()
May 2019
We certified as a woman-
owned business -
![a lady working at her desk at home]()
July 2019
We launch our fractional services
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![1% for the planet logo]()
Sept 2019
We join 1% for the Planet and begin donating 1% of our revenue to environmental partners
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![talkspace logo]()
Nov 2020
We begin offering free mental health benefits for our team members
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![HoneyBee logo]()
May 2021
We begin offering financial coaching and 0% loans to our team members in partnership with HoneyBee
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![Pulley logo]()
June 2021
We launch our Employee
Stock Incentive Plan -
![Profit Reimagined Logo]()
Dec 2021
We add our first international
client based out of Canada -
![emplpyee volunteers in garden]()
January 2023
We begin offering paid volunteer
time for employees -
![Climate label certified logo]()
March 2023
We become a carbon neutral company and begin offsetting our estimated emissions
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![workers or employees at the poll]()
January 2024
We launch paid volunteer time for poll-working as part of our advocacy around an equitable and accessible democracy
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![new higherring logo]()
March 2024
We rebrand and launch a new logo
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![wokring from home in finance ops]()
July 2024
We launch our Open Book
Management approach for
transparent business operations -
![people and planet first]()
Dec 2024
We become verified as a People
+ Planet First organization -
![EcoSend Logo]()
Dec 2025
We make the switch to EcoSend to begin offsetting carbon emissions from our email marketing
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![SeaTrees logo]()
April 2025
Partnered with SeaTrees, where we invest in restoring coastal ecosystems that sequester carbon, protect shorelines, and support marine biodiversity
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Our Story Continues
Keep posted to hear where our story takes us
Join Our Journey
Along the way we’ve grown and changed so much. We’re proud of all we’ve learned (sometimes the hard way) and are happy to celebrate our wins.
We’d love to include you in our journey. Whether you're a solopreneur or a full-scale operation, our expertise and motivated team are a great way to invest in your success.