& Team Lead
Photo Credit: Nick Highfill
in the Cloud
HigherRing specializes in fielding your
email, phone, chat and social media support
with savvy U.S.-based team members.
We also offer backoffice and virtual assistant support.
How can we simplify your business so that you can focus on growth?
Omni-Channel Support Options
How Does it Work?
You decide which channels you want us to cover.
(email, chat, phone, text, social, back-office support)
You decide on the intensity.
(real-time or semi-real-time)
You decide what hours you want us to cover.
(coast to coast, weekends, holidays)
You provide us any special support requirements so that we can staff the perfect people.
You provide us training and we do living documentation for our team.
We set you up on our systems or you grant us access to your systems.
We start receiving your calls, chats, emails and monitor your social media.
We manage and coach for seamless coverage.
We feed you real-time helpful insight, produce monthly reports with meaningful metrics and join you on a weekly team call so that we can stay aligned with your goals and happenings.
You focus on building your product or service.
Our Clients Say
eCommerce Footware Retailer
As a retailer with a US and Canadian client-base, I needed a team who could provide proactive and excellent customer service consistently. The agents came quickly up to speed and we have been very happy with the quality of service provided. They have quickly become familiar with our specialized product offering and connect well with clients -- listening to their needs and then matching them with products in a highly personal way over email, chat and phone. The management team is closely involved with our account and provides great feedback from the front-lines.
Bay Area Excursion Provider
The HigherRing team has been a great partner and the transition to their service was easy. We worked with them on our customer service use cases, gave them an idea of volume, set them up on our backoffice system, and then they took care of the rest, switching us on in under 3 weeks from inception to go-live. Our business is complex and their agents are well-trained and personable with our customers. Our business is also highly seasonal and they effortlessly handle the volume change while maintaining the service level our high-profile business requires. They stay in close touch with us reviewing their performance monthly, providing feedback and customer service suggestions to optimize the customer experience.