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B Corporation | HigherRing | USA | Multi-Channel Customer Care | Contact Center

United States - California Bay Area and Silicon Valley, New York, Massachusetts, Colorado & Washington

Kayleen,
Quality Assurance
& Team Lead
Photo Credit: Nick Highfill

Your Savvy

    Support Team

          in the Cloud

HigherRing specializes in fielding your

email, phone, chat and social media support

with savvy U.S.-based team members. 

 

We also do backoffice support, efficiently

processing orders and solving customer difficulties.

 

How can we simplify your business so that you can focus on growth?

Our Services

Inbound

Multi-Channel Customer Care

Enthusiastic Sales

Win-Win Upsells & Cross-Sells

Venue, Excursion & Tour Ticketing

Level 1 & 2 Tech Support

Quality Assurance Services

Outbound

Graceful Lead Conversion

Customer Retention Initiatives

Appointment Setting

Membership Outreach

 

Backoffice

Fraud Prevention Review

Payment Maintenance

Dropship Maintenance

Backorder Management

Returns & Exchanges

Save the Sale Initiatives

Appeasement Management

Lead Research

 

Why Us?

Satisfied customers, clients or users

reinforce brand loyalty and drive future sales.  

As your U.S.-based outsourced call center, our team ensures your customers receive 

the best care possible.

Our Clients Say

eCommerce Footware Retailer

As a retailer with a US and Canadian client-base,  I needed a team who could provide proactive and excellent customer service consistently.   The agents came quickly up to speed and we have been very happy with the quality of service provided. They have quickly become familiar with our specialized product offering and connect well with clients -- listening to their needs and then matching them with products in a highly personal way over email, chat and phone.  The management team is closely involved with our account and provides great feedback from the front-lines.

Bay Area Excursion Provider

The HigherRing team has been a great partner and the transition to their service was easy.  We worked with them on our customer service use cases, gave them an idea of volume, set them up on our backoffice system, and then they took care of the rest, switching us on in under 3 weeks from inception to go-live.  Our business is complex and their agents are well-trained and personable with our customers. Our business is also highly seasonal and they effortlessly handle the volume change while maintaining the service level our high-profile business requires. They stay in close touch with us reviewing their performance monthly, providing feedback and customer service suggestions to optimize the customer experience.

B Corporation | HigherRing | USA | Multi-Channel Customer Care | Contact Center

We're using the power of business to effect positive social change.

Contact Us

Customer Service Outsourcing & Customer Service Call Center | USA | Higher Ring