Elevate Your CPG Brand: The Power of Ethical Outsourcing with HigherRing
Fueling Sustainable Growth Through Ethical Partnerships
In the fast-paced world of Consumer Packaged Goods (CPG), businesses face constant pressure to innovate and scale. Managing every aspect in-house can quickly drain valuable resources and slow down your momentum. That's where ethical outsourcing makes a difference, and HigherRing stands as your trusted B Corp partner offering scalable solutions for CPG brands that want to grow sustainably. From exceptional customer support to seamless eCommerce operations and meticulous financial management, our solutions are built to fuel your growth.
Elevate Your Customer Experience: Beyond the Chatbot
Your customers are the lifeblood of your CPG brand, and providing outstanding support is paramount for building loyalty and fostering repeat business. At HigherRing, we celebrate excellent customer support, ensuring your customers feel heard, their challenges are solved, and they can quickly move on with their day. We offer robust customer and app support that goes beyond what an AI chatbot can handle.
Tier 1 Customer Support:
Our dedicated team members manage your support channels—including email, phone, and social media—with professionalism and consistency. Services include:
Customer service and eCommerce support
Chatbot training and optimization
Light marketing and sales operations support and
Special projects as needed
Support is available in fractional increments of 5, 10, 20, 30, or 40 hours per week, as well as full-time, with options for day, evening, weekend, and holiday coverage as needed. We can provide omni-channel coverage, coast-to-coast, and 24/7 coverage.
Need a Full Team? Our team support includes multiple dedicated team members for coverage and redundancy to staff your ideal hours. Larger teams come with built-in management support for:
Quality Assurance
Workforce management
Reporting and Analytics
Training, onboarding, and offboarding.
Streamline Your eCommerce: From Order to Optimization
Navigating the complexities of eCommerce is crucial for CPG companies.
HigherRing's eCommerce operations team offers both customer and sales support, as well as comprehensive operations management, managing your wholesale, drop ship, private label, white label, or retail business.
eCommerce Services:
Our fractional or full-time team members provide deep experience in:
Customer service and sales support in the CRM of your choice
Sample fulfillment and tracking to support sales and brand awareness
Purchase order entry and management, and wholesale portal updates
Coordination across platforms like Shopify, Amazon, Faire, and more
We know firsthand the tools, services, and software needed to support your growing business, whether it's granola, coffee & tea, beauty products, or packaged snacks.
Wholesale + Supply Chain Operations:
For critical business processes, we offer redundant, scalable support. Services include:
Co-manufacturer and 3PL Coordination Inventory transfers and shipping logistics
Channel coordination (Amazon, Faire, EDI platforms)
Compliance tracking and procurement
Systems or app implementation and troubleshooting
Distributor & wholesale order management
Flexible support options are available—including day, evening, weekend, and holiday coverage—to match your business rhythms.
Master Your Money: Meticulous Financial Operations
Maintaining accurate financial records is crucial for the sustainability of any CPG company. HigherRing's meticulous bookkeeping services ensure your finances are organized and transparent, taking the daunting task of bookkeeping off your plate.
Bookkeeping Services:
Payroll and Bill pay (A/P)
Our managed full-charge bookkeepers can handle your
Budgeting and financial statements
Invoicing and Receivables (A/R)
Accounts reconciliation, and
Forecasting & scenario planning.
We are proficient with various financial systems and continuously seek AI advancements to optimize your workflows.
Seamlessly Bundle Bookkeeping & Operations: Our bookkeeping team is cross-functional. For clients who choose to book operations support in conjunction with our bookkeeping services, we will work in the background to ensure seamless integration.
Impact-Driven Partnerships: HigherRing is proud to partner with impact-driven fractional CFOs and accountants to provide financial operations such as forecasting, tax preparation, and fundraising support. We work closely with fractional B Corp accountants such as Sensiba and Armanino.
Why Choose HigherRing for Your CPG Brand?
At HigherRing, we believe in harnessing business as a force for good. By partnering with us, CPG companies gain:
At HigherRing, we believe in harnessing business as a force for good. By partnering with us, CPG companies gain:
Ethical Advantage: We are a certified B Corp and a verified People + Planet First organization, committed to ethical practices, remote impact employment, and a living wage for our US employees.
Scalability & Flexibility: Our contracts are scalable and flexible, offering managed full-time and fractional support with onshore and nearshore options.
Expertise & Dedication: Our motivated team members are sharp, trainable, and proactive, delivering reliable results with minimal oversight. .
Impactful Partnership: We are curious, proactive, and adaptable, relying on our collective experience to explore solutions for challenges.
By choosing HigherRing, CPG companies can access flexible, scalable, and ethical outsourcing solutions tailored to their specific needs. Our commitment to excellence ensures that your business operations run smoothly, allowing you to focus on growth and innovation while making a positive impact on the world.
Let’s build something meaningful together.
Contact us today to learn how HigherRing can support your team, streamline your operations, and help your brand grow with purpose.
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