From eCommerce customer service questions to complex application troubleshooting to sales support, our team goes beyond your typical BPO experience.
With patience, empathy, problem-solving, and product knowledge, we ensure your customers feel heard, supported, and satisfied.
Customer & App Support
More Than Service, Your Strategic Advantage
Whether you need fractional support (from 1 hour/day),
full-time roles, or an entire dedicated team, we scale to match your needs.
We integrate seamlessly with the top customer service platforms and adapt to any system you use; always evolving with the latest AI advancements. We are resellers and/or integrators of our favorite systems, such as Gorgias, Helpscout, Aircall, and Assembled and are power users of Zendesk.
Our streamlined team management structure drives workflow efficiency and ensures quality assurance, KPI adherence, and ongoing training. What sets us apart: our managers don't just oversee—they actively work on your account alongside their teams and serve as direct escalation points when you need expert intervention.
Why choose us?
As a B Corp–minded, mission-driven partner, we see customer & sales support as a strategic advantage. By combining human empathy with AI, chatbots, CRM systems, and proactive support models, we deliver customer service that’s scalable, personal, and effective.
Your customers deserve more than answers. They deserve support that strengthens their trust in your brand.
Client satisfaction first — every interaction builds trust and loyalty.
Customer Support & Sales Solutions
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Guiding customers through IoT device setup to helping them finalize large supplement orders, resolving booking conflicts, and managing order changes—we diagnose issues and provide clear solutions to keep your customers moving forward.
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Our teams collaborate as a unified community to anticipate customer needs, identify emerging trends, and advocate for your customer's voice with business partners.
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Outbound sales assistance for mission-aligned brands tackling the world's most challenging problems, combining strategic outreach with authentic relationship-building to drive meaningful growth.
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Real-time assistance delivered precisely when your customers need it most, ensuring seamless user experiences.
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Our teams strategically implement and train AI automation while understanding both its capabilities and limitations, allowing us to focus human expertise on complex, high-value interactions.
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Fluent in Gorgias, Zendesk, Helpscout, Salesforce, ADA, and additional platforms, or we'll seamlessly adapt to your existing tools and workflows.
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We implement comprehensive business phone systems, call center infrastructure, and AI-powered solutions—all backed by skilled human agents when personal touch is needed.
- Need Just a Little Help?
- Need Just a Little Help?
Our fractional operations start at just 5 hours/week (and can scale to full-time) with experienced, passionate brand-advocates.
We ensure you have AI in place to handle the run-of-the-mill inquiries and the excellent humans in place to track down more difficult answers and provide the type of service you wish you had time to give.
Talented and savvy onshore dedicated resources.
Quality assurance, workforce management, training &
reporting built in.
Flexible contracts to seamlessly grow with you
— Need a Full Team?
— Need a Full Team?
Our innovative team structure optimizes workflow efficiency while maintaining rigorous quality assurance, KPI tracking, and continuous training standards.
The difference you'll notice: our managers are working managers who handle tickets personally and provide immediate escalation support, not just supervisors watching from the sidelines.
Our managers also work directly with our clients to ensure exceptional service delivery. We offer extended training development as well to ensure processes are streamlined, taught, and implemented.
Dedicated and nurtured teams available 24/7 and seasonally as needed.
Quality assurance, workforce management, training &
reporting built in.
Onshore, nearshore, and offshore options with 24/7 coverage
Flexible contracts to seamlessly grow with you
Customer and App Support Resources
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Managed Vs. Traditional Outsourcing
The HigherRing Advantage for Mission-Driven Companies
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5 Tips to Improve Customer Service for Seniors
The principles of great customer service are universal, but there are a few things to keep in mind when assisting elderly customers.
