2025 Blog Post Our Team Speaks: 2025 Employee Happiness Survey Results
At HigherRing, we believe that transparency isn't just about our Open Book Management approach with financials—it's about being open with our team and the community about what helps our workplace thrive. We truly see ourselves as a team, working together to achieve our mission. We recently conducted our annual employee happiness survey, and we're excited (and proud) to share the results with you.
The Numbers Tell a Story
With responses from almost our entire team, the results speak volumes about the culture we've built together:
● Overall job happiness : 4.8/5 - Our team genuinely loves working here
● Work fulfillment: 4.4/5 - People find meaning in what they do every day
● Company culture happiness: 4.8/5 - The environment we've created resonates with our values
● Sense of belonging: 4.7/5 - Everyone feels like they're part of something special
● Leadership trust: 4.9/5 - Our team believes in our leadership approach
But beyond the numbers, it's the stories and feedback that really matter.
What Our Team Is Saying
On Open Book Management: "I think it's great to be included in all aspects... it builds trust and I love that we are all kept in the loop of how business is growing and changing."
On Growth and Development: "I'm energized by learning and taking on new challenges. Knowing there's room to grow here—whether in skillset, responsibility, or contribution—makes me want to dig in and give my all."
On Company Culture: "I love the culture of HR. I feel like I am doing work that is purposeful for a company that stands by its values."
On Leadership: "Everyone is very friendly and welcoming... Everyone is so supportive, and we have a team who builds you up and celebrates your victories!"
Areas Where We're Continuously Growing
Our commitment to excellence means we're always striving to be better, for our team and our clients. We value continuous improvement as a core part of our philosophy. This is why we don't just celebrate the wins—we actively seek and carefully listen to feedback about where we can enhance our workplace and empower our team further:
Onboarding Enhancement: Several team members suggested spreading onboarding across multiple days and creating better task-tracking systems for new hires.
Training Resources: Requests for more centralized, searchable knowledge bases and cross-functional learning opportunities.
Communication: Some feedback about streamlining information delivery and ensuring clarity in expectations.
Work-Life Balance: While most feel supported, we're always looking at ways to help our team thrive both at work and at home.
The HigherRing Difference
What stands out in these results isn't just the high scores—it's the authentic engagement our team has with our mission and values. Comments consistently mention:
● Transparency and trust through our Open Book Management and beyond
● Supportive leadership that encourages growth and risk-taking
● Meaningful work that makes a difference for our clients
● Profit sharing that makes everyone invested in our collective success
● Genuine care for each person's professional development
Looking Forward
These results energize us to keep building on what's working while addressing the areas our team has identified for growth. We're already implementing several suggestions, including:
● Enhanced onboarding processes with better pacing and tracking
● Expanded cross-team learning opportunities
● Improved centralized resources and knowledge sharing
● Continued investment in the tools and technology our team needs
Why This Matters
In a world where burnout is common and employee happiness often takes a backseat to client demands, we're proud to have built something different. Our team's happiness isn't just good for them—it directly translates to better service for our clients and sustainable growth for our company.
When our customer support, bookkeeping, and business operations team members feel valued, supported, and excited about their work, that energy shows up in every client interaction, every problem solved, and every innovative solution we develop. For example, a recent client testimonial praised a quick and creative solution to a complex accounting query, directly attributing it to the "enthusiasm and dedication" of our team member, who later shared how much they appreciated the collaborative environment and access to our expanded knowledge base, enabling them to find the solution. It's these moments where our internal culture truly shines externally.
Thank You to Our Amazing Team
To our HigherRing team members: thank you for your honesty, your suggestions, and most importantly, for bringing your best selves to work every day. These results reflect not just what we've built together, but the foundation for where we're headed.
To our future clients: Ready to lighten your load and further your purpose with a mission-aligned partner who harnesses business as a force for good and strives to deliver on employee happiness?