Recommended Systems & Partner Solutions
The Right Technology Stack for Purpose-Driven Growth
At HigherRing, we don't just recommend technology—we implement, operate, and optimize it for you. Our partner ecosystem includes best-in-class platforms that we know inside and out. When you work with us, you gain access to powerful systems configured specifically for your needs, plus expert teams who run them day-to-day so you can focus on your mission.
Xero — Your Financial Command Center
Clear financials. Smart decisions. Sustainable growth.
Xero is our financial operations platform of choice for purpose-driven businesses. Unlike bloated accounting software that tries to do everything, Xero does one thing brilliantly: it gives you real-time financial clarity through seamless integrations with specialized tools.
Why we recommend Xero:
Real-time visibility: See your financial position instantly, not weeks after month-end.
Integration powerhouse: Connects effortlessly with your payment processors, inventory systems, and business tools.
Built for growth: Scales from startup to multi-entity operations without breaking.
Exceptional support: Responsive customer service that actually helps unlike some of their competitors.
Sustainable ecosystem: A platform that grows responsibly, just like your business.
How HigherRing helps: We set up, customize, and manage your Xero environment. Our team handles bookkeeping, reconciliation, financial reporting, and system integrations—delivering accurate, actionable financial data so you can make decisions aligned with your values.
Gorgias- Customer Support That Scales Your Brand
Turn customer conversations into loyalty and revenue.
Gorgias is an AI-powered helpdesk purpose-built for e-commerce. It's the system our customer service teams use to deliver fast, personalized support that strengthens your brand with every interaction.
Why we recommend Gorgias:
Everything in one place: Email, chat, social media, SMS—
all conversations unified with complete customer contextSmart automation: AI handles up to 60% of routine questions
("Where's my order?"), freeing humans for complex issuesTake action instantly: Issue refunds, edit orders, update subscriptions
directly from the ticket—no toggling between systemsDeep e-commerce integration: Works seamlessly with Shopify,
providing agents full order history and customer dataValues alignment: Certified B Corporation, 100% carbon neutral, committed to ethical operations
How HigherRing helps: We implement Gorgias for your business and provide the trained customer service team to run it. You get enterprise-level support operations without hiring, training, or managing a full department. We configure workflows, build automation, and optimize performance—while delivering exceptional experiences to your customers.
At HigherRing, our commitment to ethical outsourcing means we prioritize the well-being and fair treatment of our team while delivering exceptional service. To execute on this commitment, we rely on Justworks as a vital partner for our payroll and HR needs.
Justworks enables us to manage the administrative complexity of a growing, remote team with the care and compliance required by our mission.
We recommend Justworks to our clients. Through their partner platform, our financial and administrative support teams can easily and securely access client data, payroll and other transactions.
Justworks-
Operational Excellence for Teams
How Justworks Supports Our People-First Mission
Competitive benefits for retention through their PEO offering
Ensures compliance
Provides guided best practices and templates
Dedicated support
Integrations with helpful systems and offerings
While we don't sell Shopify directly, we are an approved Service Partner in their ecosystem. This means our operations team can access and manage your Shopify store without incurring additional license costs for you.
Our Shopify expertise includes inventory management, order processing, POS operations, app integrations, and customer service—ensuring your e-commerce operations run smoothly while you focus on growth.
Shopify — Driving E-commerce Success
Aircall — Your Complete Voice Solution
From simple phone systems to sophisticated call centers—powered by AI and human expertise.
Aircall is our communications platform of choice, delivering flexibility whether you need a basic office phone system or a full-scale contact center with AI support.
Why we recommend Aircall:
Work from anywhere: Calls route to computers or mobile phones—perfect for distributed teams
Unified customer context: Integrates bidirectionally with CRMs and helpdesks (Gorgias, HelpScout, Gladly, Kustomer, Zendesk)
Smart routing: IVR directs customers to the right agent or AI based on need, skill, or language
AI-powered efficiency: Call transcription, automated summaries, and AI agents handle routine inquiries 24/7
Real-time insights: Analytics and coaching tools ensure quality and continuous improvement
How HigherRing helps: We design, build, and operate/optimize your phone solution—whether that's:
Office phone systems with intelligent routing to the right person
Full call center operations with monitoring, quality assurance, and helpdesk integration
24/7 AI + human hybrid systems that provide coverage around the clock
You tell us your budget and needs; we configure the technology and staff it with trained professionals.
Why this partnership matters for your organization:
This is where HigherRing's human expertise meets Assembled's powerful AI capabilities to create an optimized, purpose-driven support operation.
Focus on impact, not admin: Assembled’s Workforce Management tools for scheduling, forecasting, and real-time analysis allow the HigherRing team to handle staffing and support across human agents, BPOs, and AI with a unified dashboard.
This efficiency frees up our team to commit to better and focus on the complex, impactful cases that truly drive your mission forward.Elevated human-powered support: Our agents are equipped with the AI Copilot for real-time assistance, knowledge surfacing, and suggested responses. This allows our team, who are curious, proactive, and adaptable, to be even more effective. They navigate complexity with proactive guidance that blends cutting-edge automation with human insight and empathy.
Smart operations for a sustainable future: Assembled provides AI insights that multiply impact, pinpointing exactly which workflows benefit most from automation and flagging cases that still need a human touch. This intelligent routing and real-time analysis ensure AI-powered efficiency and quality.
At HigherRing, we believe the future of customer support is a thoughtful blend of human empathy and AI efficiency. That's why, for our call center work, we partner with Assembled, the only unified platform for staffing and managing a blended support workforce. This partnership allows us to deliver on our commitments by equipping our team with the best tools, ensuring sustainable, high-quality service for our clients.
Assembled- Blending Human Expertise with World-Class AI
Partner with HigherRing, Powered by Assembled
We harness business as a force for good. Our partnership with Assembled is a testament to our commitment to blending the strongest technology with the highest ethical standards for people and planet. Together, we deliver world-class support operations that are efficient, scalable, and deeply human.
The only email marketing platform dedicated to purpose-driven brands. EcoSend combines powerful email marketing tools with sustainable practices to help your business grow while making a positive impact.
A registered B Corp, we’ve helped 500+ purpose-driven organisations grow their email marketing without compromising their values
EcoSend— Sustainable growth without compromising your values
At HigherRing, we recognize that delivering ethical outsourcing requires more than fair wages and good intentions—it demands a team equipped to understand and address the root causes of inequity. That's why we partner with Groundwater Institute, whose transformational training helps purpose-driven organizations like ours move from awareness to meaningful action.
The Groundwater Approach provides a practical framework for understanding how structural racism and systemic inequities operate across multiple systems—from employment and healthcare to education and beyond. Their training doesn't just build knowledge; it builds the capacity to create lasting organizational change.
How Groundwater Training Strengthens Our Service & Your Partnership
Our team learns to identify root causes rather than symptoms, enabling us to design operations and processes that address inequities at their source—not just their surface.
Elevated Team Performance: A shared understanding of institutional and structural dynamics informs how our team collaborates internally and serves clients, ensuring that every interaction reflects our values of compassion and fairness.
Conscious Leadership in Practice: The training equips our leadership to consistently apply a racial equity lens to decision-making, from hiring and development to how we structure client partnerships.
Commitment to Continuous Growth: Groundwater's approach fosters a team culture that is curious, proactive, and adaptable—always seeking better solutions rather than settling for "good enough."
“We believe that effective solutions require accurate diagnoses, and that our collective understanding of why we have inequity is largely incomplete or altogether incorrect.”
Why This Matters to You
We know our clients are committed to positive change in their own organizations. Our investment in the Groundwater Approach ensures that our partnership with you contributes to shared success—building a more inclusive, sustainable economy that harnesses the power of business as a force for good.