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© 2019 HigherRing. All Rights Reserved.
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B Corporation | HigherRing | USA | Multi-Channel Customer Care | Contact Center
Richard, Support
Photo Credit: Nick Highfill

We're re-creating the

call center experience

one personalized call

at a time.

Our Services

Inbound

Multi-Channel Customer Care

(phone, chat, email, social)

Enthusiastic Sales

Tech Support

Outbound

Graceful Lead Conversion

Customer Retention Initiatives

Appointment Setting

Membership Outreach

Client Services

Backoffice

eCommerce Order Processing

Lead Research

Appointment Setting

Backoffice Management

Quality Assurance Services

How We Do Business

Seamless Representation

We fully immerse ourselves in your brand and we speak in your voice for seamless brand representation.  Our team management takes every opportunity to absorb your culture, connect with your internal team members and understand your goals.

Quality of Care

Every decision we make is driven by our mission to provide the highest quality of customer care.  From our highly selective hiring processes, to our through client onboarding and our in-depth agent training, our focus is on increasing brand loyalty and the lifetime value of your customers.

Ability to Scale

No matter how big the job, we have the ability to scale our services to match your needs and budget.  

Location

We are entirely U.S. based so you don't have to worry about culture and language barriers.  Our agents are located across the country providing redundancy in case of weather disasters or power outages.

Proactive Management

We regularly evaluate your account and proactively present solutions for your needs.  Our team provides your customers with thorough information and solutions, solving issues on the first call and proactively preventing the next call.  

Availability

Our agents are always ready and eager to help your customers and clients.  What type of support do you need?

Semi-Real-Time

Business hours

Extended business hours to cover both coasts

Round-the-clock

Holiday coverage

Technology

You can use our systems or you can provide us credentials to use your systems.  We have experience in many different call center systems and can make recommendations and consult on implementations.

Budget

We have plans that can fit within any budget.

Security

The security of your data and your customer's data is a top priority.  We are PCI and HIPAA compliant.  We never store confidential information, we use the top secure cloud-based systems and we train security best practices on a continuous basis.

Culture

At HigherRing, our culture is an integral part of our success.  As a company we value community, teamwork, kindness, creativity and hard work and we help ensure that by taking good care of our team members.  We pay living wages, we provide benefits including time-off and 401K and we provide paid training and computer equipment.  We have an employee incentive plan to reward employees with company ownership when they work their way to the management levels. We are a proud women-owned company and a certified B Corporation. 

eCommerce

Great customer support is a marketing strategy.

We love shopping with your customers and solving their problems, whether they be product, payment or shipment related.  

We use win-win strategies to increase cart size.

We can scale based on your seasonality.

We handle escalations and appeasement strategies.

We remove the complexity of managing an onsite staff.  Never be slowed by sick or vacation days again.

Entrepreneur & Business Support

Our virtual assistance is a game changer.

You don't have to do it all.  Our team can provide customer and client support while also taking backoffice tasks off your hands.

Our semi-real-time offering provides responsive service for small budgets.

Use our phone & chat systems to avoid the complexity of setting up your own.

We specialize in leads research and appointment setting.

Tours & Excursions

We get people off the couch.

We specialize in turning informational calls into visitorship.

We love supporting:

  • Historic house tours

  • Curated museum tours

  • Cruise experiences

  • Botanic garden tours

  • Zoos, Aquariums & Science Centers

  • City tours

We free up your onsite team to do the valuable work of interacting with visitors.

We can handle your seasonality.

We love to turn visitors into members.

Application Support

We support your platform and client success.

We staff experienced service and or technical team members to efficiently handle your contacts via phone, chat or email.

We specialize in onboarding new customers and supporting existing users while preparing curated and actionable feedback about our front-line experiences to reduce your contact volume and improve your product.

Healthtech

Our HIPAA compliant team supports your platform and patients.

We partner with cutting-edge healthtech companies to provide their users with efficient front-line assistance and technical support.

We help with onboarding of your physician partners and provide a helpful resource to them as they work with patients.  

And we provide the responsive team to support patient success during and after clinic office hours.

Education

We support childcare, children and adult programs.

HigherRing is experienced in the cadence of activities needed to enroll interested students (or their parents).  We work at the top of the enrollment pipeline for both phone and chat channels where a quick, engaging and knowledgeable answer is key to conversion.

We can qualify contacts and then transfer to admission advisors for more detailed processing.  Or we can quickly schedule appointments or tours if appropriate.