We're re-creating the
call center experience
one personalized call
at a time.
Photo Credit: Nick Highfill
Multi-Channel Customer Care
(phone, chat, email, text, social)
Level 1 Tech Support
Graceful Lead Conversion
Customer Retention Initiatives
eCommerce Order Processing
Wholesale Order Management
Quality Assurance Services
How We Do Business
We fully immerse ourselves in your brand and we speak in your voice for seamless brand representation. Our team management takes every opportunity to absorb your culture, connect with your internal team members and understand your goals.
Quality of Care
Every decision we make is driven by our mission to provide the highest quality of customer care. From our highly selective hiring processes, to our through client onboarding and our in-depth agent training, our focus is on increasing brand loyalty and the lifetime value of your customers.
Ability to Scale
We specialize in small and medium sized businesses but once we're off and running we have the ability to scale our services to match your needs and budget.
We are entirely U.S. based so you don't have to worry about culture and language barriers. Our agents work from their home offices across the country providing redundancy in case of pandemics, weather disasters or power outages.
We regularly evaluate your account and proactively present solutions for your needs. Our team provides your customers with thorough information and solutions, solving issues on the first call and proactively preventing the next call.
Our agents are always ready and eager to help your customers and clients. What type of support do you need?
Extended business hours to cover both coasts
You can use our systems or you can provide us credentials to use your systems. We have experience in many different call center systems and can make recommendations and consult on implementations.
We have plans that can fit within any budget.
The security of your data and your customer's data is a top priority. We are PCI and HIPAA compliant. We never store confidential information, we use the top secure cloud-based systems and we train security best practices on a continuous basis.
At HigherRing, our culture is an integral part of our success.
We value community, teamwork, kindness, creativity and hard work.
We believe that taking good care of our team members creates happier workers and reduces costly turn-over.
We pay living wages, we provide benefits including time-off and 401K and we provide paid training and computer equipment.
We have an employee incentive plan to reward employees with company ownership at management levels.
We are a proud women-owned company and a certified B Corporation.
Great customer support is a marketing strategy.
We love shopping with your customers and solving their problems, whether they be product, payment or shipment related.
We use win-win strategies to increase cart size.
We can scale based on your seasonality.
We handle escalations and appeasement strategies.
We are experienced in processes involving wholesale and distributor partnerships, Amazon selling and maintenance and social media selling.
We remove the complexity of managing an onsite staff. Never be slowed by sick or vacation days again.
Find out more here.
Entrepreneur & Business Support
Our virtual assistance is a game changer.
You don't have to do it all. Our team can provide customer and client support while also taking backoffice tasks off your hands.
Our semi-real-time offering provides responsive service for small budgets.
Use our phone & chat systems to avoid the complexity of setting up your own.
We specialize in leads research, bookkeeping and operations management.
Activities & Tours
We get people off the couch.
We specialize in turning informational calls into bookings.
We love supporting tour operators and activity providers. The HigherRing Travel team efficiently and knowledgeably supports:
historic house tours
catamaran and bay cruises
pub crawls and city food tours
and so many more...
We free up your onsite team to do the valuable work of interacting with visitors and seamlessly handle seasonality.
Find out more about our program here.
We support your platform and client success.
No matter what your application does we can support it and your user community. We staff experienced service and or technical team members to efficiently handle your contacts via phone, chat or email.
We specialize in onboarding new customers and supporting existing users while preparing curated and actionable feedback about our front-line experiences to reduce your contact volume and improve your product.
Food Delivery & CPG
Find more time.
We partner with companies on the front-lines of food delivery straight to customer's front doors and offices. Our savvy team manages customer orders, inquiries and delivery issues for a seamless ordering and delivery experience.
We also help CPG (consumer packaged goods) companies manage their direct to customer support and backoffice operations working to manage wholesale purchase orders, invoicing and Amazon fulfillment and reviews.
Solar & Conservation
We specialize in solar and conservation sales.
HigherRing fields incoming inquiries from households and businesses interested in lowering their energy costs, taking advantage of local and federal subsidies and reducing their CO2 impact. We work at all stages of the implementation pipeline where an engaging and knowledgeable conversation is key to conversion.
As a member of 1% for the Planet, we are mission-aligned to do what we can to move the U.S. economy to renewables and to reduce both the cost and impact of inefficient and polluting technologies.