Richard, Support
Photo Credit: Nick Highfill
We're re-creating the
call center experience
one personalized call
at a time.
Our Services
Inbound
Multi-Channel Customer Care
(phone, chat, email, social)
Enthusiastic Sales
Tech Support
Outbound
Graceful Lead Conversion
Customer Retention Initiatives
Appointment Setting
Membership Outreach
Client Services
Backoffice
eCommerce Order Processing
Lead Research
Appointment Setting
Backoffice Management
Quality Assurance Services
How We Do Business
Seamless Representation
We fully immerse ourselves in your brand and we speak in your voice for seamless brand representation. Our team management takes every opportunity to absorb your culture, connect with your internal team members and understand your goals.
Quality of Care
Every decision we make is driven by our mission to provide the highest quality of customer care. From our highly selective hiring processes, to our through client onboarding and our in-depth agent training, our focus is on increasing brand loyalty and the lifetime value of your customers.
Ability to Scale
No matter how big the job, we have the ability to scale our services to match your needs and budget.
Location
We are entirely U.S. based so you don't have to worry about culture and language barriers. Our agents are located across the country providing redundancy in case of weather disasters or power outages.
Proactive Management
We regularly evaluate your account and proactively present solutions for your needs. Our team provides your customers with thorough information and solutions, solving issues on the first call and proactively preventing the next call.
Availability
Our agents are always ready and eager to help your customers and clients. What type of support do you need?
Semi-Real-Time
Business hours
Extended business hours to cover both coasts
Round-the-clock
Holiday coverage
Technology
You can use our systems or you can provide us credentials to use your systems. We have experience in many different call center systems and can make recommendations and consult on implementations.
Budget
We have plans that can fit within any budget.
Security
The security of your data and your customer's data is a top priority. We are PCI and HIPAA compliant. We never store confidential information, we use the top secure cloud-based systems and we train security best practices on a continuous basis.
Culture
At HigherRing, our culture is an integral part of our success. As a company we value community, teamwork, kindness, creativity and hard work and we help ensure that by taking good care of our team members. We pay living wages, we provide benefits including time-off and 401K and we provide paid training and computer equipment. We have an employee incentive plan to reward employees with company ownership when they work their way to the management levels. We are a proud women-owned company and a certified B Corporation.
eCommerce
Great customer support is a marketing strategy.
We love shopping with your customers and solving their problems, whether they be product, payment or shipment related.
We use win-win strategies to increase cart size.
We can scale based on your seasonality.
We handle escalations and appeasement strategies.
We remove the complexity of managing an onsite staff. Never be slowed by sick or vacation days again.
Entrepreneur & Business Support
Our virtual assistance is a game changer.
You don't have to do it all. Our team can provide customer and client support while also taking backoffice tasks off your hands.
Our semi-real-time offering provides responsive service for small budgets.
Use our phone & chat systems to avoid the complexity of setting up your own.
We specialize in leads research and appointment setting.
Tours & Excursions
We get people off the couch.
We specialize in turning informational calls into visitorship.
We love supporting:
-
Historic house tours
-
Curated museum tours
-
Cruise experiences
-
Botanic garden tours
-
Zoos, Aquariums & Science Centers
-
City tours
We free up your onsite team to do the valuable work of interacting with visitors.
We can handle your seasonality.
We love to turn visitors into members.
Application Support
We support your platform and client success.
We staff experienced service and or technical team members to efficiently handle your contacts via phone, chat or email.
We specialize in onboarding new customers and supporting existing users while preparing curated and actionable feedback about our front-line experiences to reduce your contact volume and improve your product.
Healthtech
Our HIPAA compliant team supports your platform and patients.
We partner with cutting-edge healthtech companies to provide their users with efficient front-line assistance and technical support.
We help with onboarding of your physician partners and provide a helpful resource to them as they work with patients.
And we provide the responsive team to support patient success during and after clinic office hours.
Education
We support childcare, children and adult programs.
HigherRing is experienced in the cadence of activities needed to enroll interested students (or their parents). We work at the top of the enrollment pipeline for both phone and chat channels where a quick, engaging and knowledgeable answer is key to conversion.
We can qualify contacts and then transfer to admission advisors for more detailed processing. Or we can quickly schedule appointments or tours if appropriate.