remote work stock images for HR Website (1) (1).jpg

Our Services

eCommerce

Great customer support is a marketing strategy.

We love shopping with your customers and solving their problems, whether they be product, payment, or shipment related.  

Our savvy people are experts in:

  • Win-win selling techniques

  • Returns & exchange management

  • Fraud management

  • Escalation & appeasements

  • Payment management

  • Dropship management

  • Wholesale & distributor management

  • Marketplace management

  • Amazon commerce & reviews

  • Social media selling and service

 

We can scale based on your seasonality. 

We remove the complexity of managing onsite staff and our fractional offerings can provide expert/dedicated part-time support.

We support platforms like Shopify, Woo Commerce, Big Commerce and Yahoo Small Business and we work on CRM systems like Gorgias, Zendesk, Helpscout, Talkdesk, Freshdesk, Twilio and Aircall. 

opening a package
woman doing computer work

Entrepreneur & Business Support

Our virtual assistance is a game changer.

You don't have to do it all.  Our team can help you stay organized.

Our fractional executive assistance offering provides responsive service for small budgets.

Assign your person the organizational tasks that free you up for things only you can do.  

Our executive assistant people are experienced in

  • email & calendar management

  • client support

  • client or employee onboarding

  • lead research & sales support

  • social media

  • systems research

  • special projects and team management (level 2) 

  • board and investor wrangling (level 2)

We work on platforms like Hubspot, Pipedrive, ClickUp, Outlook, Gmail, Asana, Trello, Monday and Calendly.

Consumer Packaged Goods (CPG)

Affordable expert support for food, beauty and pet products

We specialize in CPG customer support, wholesale support, inventory management, warehouse & logistics support,  social media, and Amazon fulfillment and reviews.

We work on systems like DEAR Systems, Fishbowl, Netsuite, 4PSite, Teapplix, Faire, RangeMe, Yotpo, Klaviyo, Mailchimp, and support commerce platforms Shopify, Woo Commerce, Big Commerce, and Yahoo Small Business. 

 

We also partner with companies on the front lines of food delivery straight to customer front doors and offices.  Our savvy team manages customer orders, inquiries, and delivery issues for a seamless ordering and delivery experience.  

Packed Meal
Augmented Reality

Application & IoT Support

We support your platform and client success.

No matter what your application does, we can support it and your user community.  We staff experienced service and/or technical team members to efficiently handle your user issues via phone, chat, text, email or social media.

We specialize in onboarding new customers and supporting existing users while preparing curated and actionable feedback about our front-line experiences to reduce your contact volume and improve your product.  We can supplement your in-house staff or do it entirely.

We specialize in:

  • User or client onboarding & support

  • User or client training

  • Level 1 or 2 technical support

  • Payment issues

  • Seasonal staffing

  • Financial operations

Activities & Tours

We get people off the couch.

HigherRing provides call center and operations support for tour operators and activity providers.  Our shared teams and fractional offerings efficiently and knowledgeably support:

  • historic house tours

  • catamaran and bay cruises

  • city tours

  • whitewater rafting

  • ghost tours

  • pub-crawls and food tours

  • and so many more...

We specialize in turning informational calls into bookings via phone, chat, text, and email. We free up your onsite team to do the valuable work of interacting with visitors.

 

We can handle your seasonality and backoffice tasks such as making sure your tours are consolidated and your affiliate bookings are properly handled and we quickly handle rebookings if weather gets in the way.

We are a proud Fareharbor partner.

A line of people has formed in a long stone hallway decorated with stone bust forms.
Sustainable Energy

Solar & Conservation

We specialize in solar and conservation sales and support.

We are proud to support companies working on sustainable solutions whether it be in energy generation or conservation solutions.  We specialize in:

  • Customer support

  • Systems support

  • Interconnection enablement

  • Sales support

  • Engineering administration support

  • Project management support

  • Financial operations

  • Executive assistance

As a member of 1% for the Planet, we are mission-aligned to do what we can to move the U.S. economy to renewables and to reduce both the cost and impact of inefficient and polluting technologies. 

HealthTech

We support your application or product

We support health providers and their patients while also offering operations management to internal teams.

  • Doctor and clinic support

  • Patient support

  • Sales support

  • Business management support

  • Hardware deployment & tracking

  • Social media support

  • Project management support

  • Financial operations support

Let us handle the operations part of your business and free up your team to focus on development and sales.

Woman & Doctor
In Classroom

EdTech

Our team supports your users and business operations

Our team specializes in:

  • User support (administration, teacher, and student)

  • User documentation creation

  • Virtual conference coverage

  • User acceptance testing and outreach

  • Project management support

  • Social media support

  • Financial operations

An illustration of a megaphone.

SEAMLESS
REpresentation

We fully immerse ourselves in your brand and we speak in your voice for seamless brand representation.  Our team management takes every opportunity to absorb your culture, connect with your internal team members and understand your goals.

An illustration of a heart.

Quality of care

Every decision we make is driven by our mission to provide the highest quality of customer care.  From our highly selective hiring processes, to our thorough client onboarding and our in-depth agent training, our focus is on increasing brand loyalty and the lifetime value of your customers.

An illustration of a green arrow pointing up from bottom left to top right.

Scaling

We specialize in small and medium sized businesses and 65% of our sales are to current clients - either adding on additional time or additional services.

An illustration of a pin that indicates a point on a map.

Location

We use American and Canadian labor so you don't have to worry about culture and language barriers. 

 

Our agents work from their home offices in 26 states and 1 province providing redundancy in case of pandemics, weather disasters or power outages.

Financial Ops & Bookkeeping

Our fully-managed team takes financial operations off your plate. 

​​​

  • Accounts Receivable

  • Accounts Payable

  • Account Reconciliations

  • Payroll

  • End of Month Processes

  • Financial Reports

We are proud Quickbooks Online partners but we support bookkeeping platforms like Xero, Freshbooks, Sage and Karbon..

Need a fractional CFO?  Let us make an introduction to our CFO partners.

Taking Notes on Financial Report_edited.jpg
An illustration of two hands shaking as if to indicate a deal or agreement has been made.

Proactive management

We actively manage your team or people and meet with you on a regular basis to stay aligned on your needs and development.

 

We regularly evaluate your account and proactively present solutions for your needs.  

Read More >
An illustration of a megaphone.

Teams to fit your budget

We staff

shared

fractional and dedicated

people and teams.

We have placement plans to place full-time resources with clients.

An illustration of a gear.

Systems expertise

We are systems experts and can use your systems or we can recommend best-of-breed systems. 

 

We can even help you implement new systems.  

An illustration of a lock.

SEcurity

The security of your data and your customer's data is a top priority.  We are PCI and HIPAA compliant. 

 

We never store confidential information, we use the top secure cloud-based systems and we train security best practices on a continuous basis.

Get Started in 6 Easy Steps

  1. A quick informational call to determine your needs.

  2. We find the perfect person or team for you.

  3. We determine if any systems or systems access is needed.

  4. Onboard us once and we’ll do the documentation to scale to multiple team members if needed.

  5. We launch our service.

  6. We plan weekly alignment meetings to address opportunities and challenges.