Richard, Support

Photo Credit: Nick Highfill

Our Services

eCommerce

Great customer support is a marketing strategy.

We love shopping with your customers and solving their problems, whether they be product, payment or shipment related.  

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We use win-win strategies to increase cart size.

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We can scale based on your seasonality.

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We handle escalations and appeasement strategies.

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We are experienced in processes involving wholesale and distributor partnerships, Amazon selling and maintenance and social media selling.

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We remove the complexity of managing an onsite staff.  Never be slowed by sick or vacation days again.

Entrepreneur & Business Support

Our virtual assistance is a game changer.

You don't have to do it all.  Our team can provide customer and client support while also taking backoffice tasks off your hands.

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Our fractional offering provides responsive service for small budgets.

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Use our phone & chat systems to avoid the complexity of setting up your own.

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We specialize in leads research, bookkeeping and operations management.

Activities & Tours

We get people off the couch.

HigherRing provides call center and operations support for tour operators and activity providers.  The HigherRing Travel team efficiently and knowledgeably supports:

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• historic house tours

• catamaran and bay cruises

• city tours

• kayak tours

• ghost tours

• pub crawls and city food tours

• and so many more...

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We specialize in turning informational calls into bookings.

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We free up your onsite team to do the valuable work of interacting with visitors and seamlessly handle seasonality.

Application Support

We support your platform and client success.

No matter what your application does, we can support it and your user community.  We staff experienced service and/or technical team members to efficiently handle your contacts via phone, chat or email.

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We specialize in onboarding new customers and supporting existing users while preparing curated and actionable feedback about our front-line experiences to reduce your contact volume and improve your product.

Food

Proactive, sales-oriented support.

We partner with companies on the frontlines of food delivery straight to customer front doors and offices.  Our savvy team manages customer orders, inquiries and delivery issues for a seamless ordering and delivery experience.  

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We also help CPG (consumer packaged goods) companies manage their direct-to-customer support and backoffice operations, working to manage wholesale purchase orders, invoicing and Amazon fulfillment and reviews.

Some of the Solutions We Use

Solar & Conservation

We specialize in solar and conservation sales and support.

HigherRing fields incoming inquiries from households and businesses interested in lowering their energy costs, taking advantage of local and federal subsidies and reducing their CO2 impact.  We work at all stages of the implementation pipeline where an engaging and knowledgeable conversation is key to conversion.

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As a member of 1% for the Planet, we are mission-aligned to do what we can to move the U.S. economy to renewables and to reduce both the cost and impact of inefficient and polluting technologies. 

How We Do Business

Seamless Representation

We fully immerse ourselves in your brand and we speak in your voice for seamless brand representation.  Our team management takes every opportunity to absorb your culture, connect with your internal team members and understand your goals.

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Quality of Care

Every decision we make is driven by our mission to provide the highest quality of customer care.  From our highly selective hiring processes, to our thorough client onboarding and our in-depth agent training, our focus is on increasing brand loyalty and the lifetime value of your customers.

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Ability to Scale

We specialize in small and medium sized businesses but once we're off and running we have the ability to scale our services to match your needs and budget.

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Location

We are entirely U.S. based so you don't have to worry about culture and language barriers.  Our agents work from their home offices across the country providing redundancy in case of pandemics, weather disasters or power outages.

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Proactive Management

We regularly evaluate your account and proactively present solutions for your needs.  Our team provides your customers with thorough information and solutions, solving issues on the first call and proactively preventing the next call.  

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Availability

Our agents are always ready and eager to help your customers and clients.  What type of support do you need?

Semi-Real-Time (Fractional) hours • Extended business hours to cover both coasts

• Round-the-clock hours • Holiday coverage

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Technology

You can use our systems or you can provide us credentials to use your systems.  We have experience in many different call center systems and can make recommendations and consult on implementations.

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Budget

We have plans that can fit within any budget.

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Security

The security of your data and your customer's data is a top priority.  We are PCI and HIPAA compliant.  We never store confidential information, we use the top secure cloud-based systems and we train security best practices on a continuous basis.

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Culture

At HigherRing, our culture is an integral part of our success. We value community, teamwork, kindness, creativity and hard work. We believe that taking good care of our team members creates happier workers and reduces costly turn-over. We pay living wages, we provide benefits including time-off and 401K and we provide paid training and computer equipment. We have an employee incentive plan to reward employees with company ownership at management levels. We are a proud women-owned company and a certified B Corporation.