Client Operations Manager
Photo Credit: Nick Highfill
Making a better world by supporting growing companies with savvy onshore workers in sustainable jobs.
HigherRing is a Certified B Corporation!
B Corporations use the power of business to solve social and environmental problems. HigherRing joins over 3,500 Certified B Corporations from 70 countries and over 130 industries working together toward one unifying goal: to redefine success in business. B Corps are important because they inspire all businesses to compete not only to be the best in the world, but to be the best for the world.
Well-known B-Corp companies include Patagonia, Ben & Jerry’s, Athleta, Warby Parker, Eileen Fisher and Danone. Certified B Corporations meet higher standards of social and environmental performance, transparency, and accountability. To learn more about our certification, check out our B Corp profile.
How We Met the Rigorous Standards of B Corp Certification
When Michelle and Susan founded HigherRing, our goal was to create quality jobs by providing conscious companies with extraordinary outsourced customer service and operations support using savvy, creative, and driven employees from American communities.
We believe that GREAT customer service is a specialized skill and that customer service professionals, when engaged as members of a company's marketing and operations team, can play an important role in attracting and retaining customers. We actively look for, and partner with clients who also understand that customer service, if done well, pays for itself.
Along the way, we grew with our clients and added operations, sales, and bookkeeping support
to our mix.
HigherRing is proud to hire our people as employees and to provide a living wage, paid time off, healthcare, and other benefits including company ownership to our team. We work hard to ensure flexible schedules so that employees can work around family and volunteer commitments. We celebrate our employees starting at the bottom and working their way up; 100% of our movement through the ranks are internal moves. We match 401K participation, provide paid training and company hardware, have a robust financial wellness program with 0% loans and provide movement, yoga and meditation through Office Yoga®. Our leadership team takes shifts on a regular basis to ensure we understand our employees’ experiences and can advocate for win-win policy changes that make sense for customers, clients and employees.
Our team members work from home, throughout the U.S. and our use of process-based and communications software means that our teams can collaborate even more closely than team members working in the same physical location. We problem solve and crowdsource solutions to difficult customer issues in real-time and create a community environment that is unique in this industry.
One percent of our profits are donated through 1% for the Planet to organizations specifically working to solve the challenges of our time and we advocate in person with the various elected representatives of the communities in which we serve for voting rights, social justice, and climate change.
B Corporations are a way to transcend the contradictions between the ineffective parts of the social sector and myopic capitalism. -New York Times
Think of it this way: USDA certifies organic foods, and Good Housekeeping puts its seal of approval on quality products, like washing machines and skillets. And since 2006, a nonprofit organization called B Lab has been certifying corporations it deems to be concerned about their communities and the environment. -NPR
In a marketplace where everyone wants to be green, Certified B Corporations stand out from the crowd. -The Atlantic
2020 Community Giving
In 2020, through our involvement with 1% for the Planet, the leadership team asked ourselves how we could slant the funds we usually donate towards environmental causes towards issues of racial inequality. We found some great organizations—some that actually work in, or close to the communities in which our team members live. These organizations work on a range of issues from food insecurity and urban agriculture, to diverse representation in the outdoors and leadership in climate advocacy. We invite you to check them out and support their important work.