HigherRing specializes in savvy

ecommerce

customer service, sales, 

and backoffice support.

Apparel and Shoes

HigherRing is proud to support apparel and shoe companies selling through wholesale, ecommerce and even brick & mortar channels both from a customer service and backoffice perspective. 

Our people take pride in solving problems, converting shoppers into purchasers and increasing cart size through graceful upselling and cross-selling.

 

We have affordable real-time or semi-real time plans available and while agents are not taking calls or emails, they can work on backoffice tasks. 

 

We provide consistent service.  Never be down due to staff sickness or vacations.

We speak in your voice on the phone, through email or chat and in your social media channels.

We are a Shopify partner but we also have deep experience in Yahoo Small Business and Woo Commerce.

 

Pet Supply

HigherRing is proud to support sustainable food manufacturers selling through wholesale and ecommerce channels both from a backoffice and/or customer sales and support perspective.  We have affordable real-time or semi-real time plans available and while agents are not taking calls or emails, they can take repetitive wholesale and marketplace tasks off your plate.  

We speak in your voice on the phone, through email or chat and in your social media channels.

 

Pet Supply

It is undeniable that the pet industry has surged through this difficult time and HigherRing is full of pet parents who love representing our pet supply companies. There's always a fun toy, a new shampoo or a solution to a behavioral difficulty to discuss.  

Our agents are trained to ask leading questions and introduce new products to callers.  We strive to recreate the in-store experience but we're not offering treats to well-behaved friends.

Beauty

We have found that a knowledgeable customer service presence is a valuable marketing strategy for beauty and skincare companies.  Empathetic and enthusiastic representatives who are well-trained and passionate about product can substantially drive sales by asking intelligent questions. 

 

We have affordable real-time or semi-real time plans available and while agents are not taking calls or emails, they can take repetitive wholesale and marketplace tasks off your plate.  

We speak in your voice on the phone, through email or chat and in your social media channels.

 

Household and Furnishings

HigherRing has deep expertise in the customer service needs of home goods and furniture whether fulfilled from a warehouse or by drop-ship processes.  

 

We have affordable real-time or semi-real time plans available and while agents are not taking calls or emails, they can perform operations tasks.  

We speak in your voice on the phone, through email or chat and in your social media channels.

 

We know it can be scary to turn over this important function but we are proactive, ecommerce experts.

  • We love shopping with your customers and solving their problems - whether they be product, payment or shipment related.  

  • We free up your onsite staff to do the operational work that can only be done on the ground.

  • We speak in your company voice and keep current on your product offerings.​

  • We can supplement your in-house team or we can do it all.

  • We hire savvy, happy, motivated team members here in the U.S.  We train emotionally intelligent soft skills such as active listening to create non-scripted authentic connections.​​

 

 

  • ​We can scale up or down according to seasonal fluctuations and grow as your sales grow.​

  • You have real-time insight into everything we do and a direct communications channel straight to team management.​

  • Our monthly reporting brings you actionable insight from the front-lines.

  • We remove the complexity of managing an onsite staff.​  Never be slowed down by employee sick or vacation days again. 

  • We handle the systems, the training and the ongoing management to enable consistent, excellent service. 

  • We work on Shopify, Magento, Yahoo Small Business, Wix Online Store and others.

Our Savvy Team Can Also Handle Your Backoffice Work 

We can work on your order management system to process your orders.  Our backoffice ecommerce management service works hand-in-hand with your customer service team.  

 

  • Fraud management

  • Vendor management

  • Dropship management

  • Wholesale order entering, tracking and follow-up

  • Returns & exchange management (including save-the-sale initiatives)

  • Escalation and accommodations management

  • Payment management

  • Marketplace management - set up and maintenance

  • Reviews management

We train multiple people so you don't experience downtimes.  

How Does it Work?

You decide which channels you want us to cover. 

(email, chat, phone, text, social, back-office support)

You decide on the intensity.

(real-time or semi-real-time)

You decide what hours you want us to cover.

(coast to coast, weekends, holidays)

You provide us any special support requirements so that we can staff the perfect people. 

 

   

You provide us training and we do living documentation for our team.

We set you up on our systems for a quick start or you grant us access to your systems.

We start receiving your inquiries.

We manage and coach for seamless coverage.

We feed you real-time helpful insights and produce monthly reports with meaningful metrics.

 

We join you on a weekly team call so that we can stay aligned with your goals and happenings.  

You focus on building your product or service.

+1-844-913-RING (7464)

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© 2020 HigherRing. All Rights Reserved.
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