Our 2026 Client Satisfaction Survey: The Numbers, and the Stories Behind Them
We have good news to share: the results of our 2026 client satisfaction survey are in.
At HigherRing, our mission as a B Corp has always been bigger than back-office support. We answer calls and boost sales, reconcile books and accounts, coordinate logistics and supply chains, provide dedicated executive assistant support, and handle back-office work ethically, and at the core our purpose is about lifting up mission-driven companies so they can grow and create positive impact in the world.
Each year, we invite our clients to share candid feedback through our client satisfaction survey. These results give us more than numbers to consider. They give us stories, encouragement, and direction for how we can be a better partner to the companies we serve, and this year's results leave us grateful.
The Numbers: What Our Clients Told Us in 2026
The results are in, and our 2026 client satisfaction survey shows our clients are happy with our work. We're so grateful.
4.9 out of 5 average satisfaction
100% say HigherRing has positively impacted their business
100% report positive ROI
The numbers only tell half the story. Our clients told us we feel like "caring friends and colleagues," that we helped them "jump right in as new business owners," and that working with our team is "a dream."
In Their Own Words: The Stories Behind the Statistics
Beyond the numbers, clients praised our responsiveness, the care and dedication of our team members, and the reassurance of working with an ethical company whose values match their own. One client shared:
"We've been so impressed with HigherRing's services. We struggled with our accounting support for years, and within a month, HigherRing came in and turned things around completely. Their onboarding process was clear and organized, which made it easy to spot issues and set a solid scope of work."
Another client highlighted the difference our support made for their hiring:
"We have hired 3 of the individuals HigherRing has assigned to us, so I think that speaks volumes!"
And for founders juggling more than one business, the partnership has been especially meaningful:
"HigherRing helped me get my two concurrent businesses organized and streamlined. So grateful for the support!"
Feedback like this reminds us that the relationships we build matter just as much as the results we deliver.
What Our Clients Are Saying
Here are more testimonials from our 2026 survey that show the impact of our partnerships:
"Our team member has been an invaluable resource to us. They are patient, caring, thoughtful, and thorough. So glad they're on our team!"
"HigherRing is the definition of a well oiled machine and their team is truly a pleasure to work with. I highly recommend them to anyone who is looking for administrative help."
"Working with the HigherRing team has been a fantastic experience. They work efficiently with excellent communication. They respond quickly to questions or requests and they are very organized, which is greatly appreciated."
"This team is a dream to work with and gives me confidence in my business and my ability to manage my own finances. They all feel like caring friends and colleagues who are willing to educate and support as needed."
"We could not have jumped right in as new business owners without the guidance and support of HigherRing!"
"Our board was impressed with how thorough our HigherRing team member has been with cleaning up the books."
"HigherRing is an incredible company that alleviates a lot of stress for me when I work with their team."
"We started with bookkeeping support then added in sales operations support. Both services have been so helpful, keeping us on track without distracting us from our main mission and purpose. Thank you Team HigherRing!"
"HigherRing's mission aligned customer support and back-office services have gone above expectations: reliable, proactive, and truly integrated with our team."
Looking Ahead: Growing Together in 2026
We also deeply appreciate the thoughtful, honest suggestions clients offered this year. A few told us they'd love clearer coverage or backup support when their HigherRing team member is out, and we're working with them to roll out our new, affordable redundancy option. Others asked us to explore new territory alongside them, from AI-supported workflows to expanded financial services, and we're beta testing new offerings with both nonprofit and for-profit clients in these areas. There is real opportunity to build custom agents that help purpose-driven organizations do more with the time and resources they have.
Going forward, our goal is for every client to feel so well supported that they become an enthusiastic advocate for HigherRing. Today, 89% of our clients would recommend us to a friend or colleague, and we want that to be every last one. For us, earning that starts with thinking ahead on their behalf, spotting the next bottleneck before it slows their team down and bringing ideas to them early. Because our team works across so many purpose-driven businesses, we often see a system or process working well for one client that could save another client real time each week. Where it helps, and always with every client's confidentiality protected, we'll bring those best practices to you, so you benefit from what our whole team has learned along the way.
Your feedback shapes our strategy for 2026 and beyond, and it keeps us focused on being the kind of partner mission-driven companies can count on as they grow.
A Heartfelt Thank You
To our clients: thank you for trusting us with your missions, your teams, and your communities. Your openness helps us grow, and the work you do gives us hope for the kind of future that business can help build.
Together, we're proving that companies can be both high-performing and deeply purpose-driven. Here's to another year of building something meaningful together.
To see how HigherRing can support your mission-driven company, learn more about our services and how we can help you grow with purpose.
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