Our Values

We are a community

We are curious. We are kind

We dream.

We have grit. We have fun.

We believe in teamwork.

We kick ass

Our Voices

I love working for HigherRing because of the wonderful people that I get to work with. I have truly never worked with a more positive, upbeat group and look forward to my shifts!  It is so incredible to work for a company that values my physical and mental well-being, as well as my work capabilities!  This is truly a unique group of amazing people.  I also love to work from my own cozy home with my quiet dog at my feet and my coffee cup next to me!  This job has been an extraordinary blessing.

Debbie D., Team Member

HigherRing is the perfect fit for me...  It's a short commute to work (just upstairs!) with a group of kind & collaborative people, who are trying to make the world a more cheerful place one phone call at a time! It is a tremendously supportive environment with great communicators!

Margaret K., Team Manager

HigherRing is the perfect fit for me...  It's a short commute to work (just upstairs!) with a group of kind & collaborative people, who are trying to make the world a more cheerful place one phone call at a time! It is a tremendously supportive environment with great communicators!

Everyone is very kind, helpful and always available to share their knowledge and expertise.  HigherRing has created a culture to bring a talented group of people together to provide exceptional customer service.  I’m honored to be a member of a team that has a strong commitment to staff and clients and it is evident in all that we do!

Angela S., Team Member

I LOVE working for HigherRing for so many reasons.  

  • I get to work from home with a flexible schedule that allows me to raise my son and really lean in to his growth and development.  

  • HigherRing is a positive work environment, the teamwork within the call center is exciting, and the work we accomplish together is so very rewarding.

  • I enjoy helping our clients and learning more about their businesses, working with them to provide the most exceptional customer experience.  

  • I enjoy making the day of a customer on the phone.  Nobody likes to talk with people in a call center, it can be such an unpleasant experience.  I love changing their minds with our culture of warmth, familiarity, and our anticipation and meeting of their needs.

Kayleen W., Team Lead

Hands Up

We respect each employee for the unique individual that they are and encourage a diverse culture inclusive of disability, ethnicity, religious belief, sexual orientation, gender identity, and service to country.  We believe our different backgrounds, perspectives and passions make us stronger and allow us to

envision and create new solutions to old problems.

We value and promote a hard-working, warm and inclusive workspace by creating opportunity for all.

Meet The Leaders

Michelle Hirons

  • LinkedIn | Michelle Hirons

Founder & CEO

Michelle has over twenty years of experience in call center processes and developing back-end systems for big retailers and cloud-based SaaS enterprise companies. She is passionate about excellent, efficient customer service and converting contacts into win-win sales.  She has been involved with numerous start-ups and growth companies where she built dynamic contact teams and their systems from the ground up. As HigherRing’s visionary, Michelle focuses on establishing strategic client relationships, researching technological advances and customer service trends.

Susan Hopkinson

  • LinkedIn | Susan Hopkinson

Co-Founder & 

Strategic Advisor

 

At HigherRing, Susan structures deals, quantifies impact and spearheads the B Corp initiative.  Susan brings a wealth of financial and due diligence knowledge, as well as an analytical mindset, to the company.  She’s passionate about data and ensuring that HigherRing clients have the actionable insight from the front-lines needed to make operational, process and systems changes.

Jana Trump

  • LinkedIn | Jana Trump

Head of Operations

 

 

Jana leads up our hiring, training and quality assurance efforts and she works closely with management around teamwork and scheduling.  She's always asking how teams can improve and how we can grow each person professionally and as a team member.  Jana strives to optimize resources and systems and to develop efficient processes and procedures so that our teams can focus on providing excellent customer service and support.  Jana’s background includes many years of providing kick-ass support for law firms and medical offices throughout the Pacific Northwest. 

Woman-Owned Benefit Corporation – HigherRing | USA | Customer Service Call Center

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