HigherRing attended the top contact center industry conference to hear from industry leaders and customers about the latest developments and ideas.
The three top takeaways resonated with us. We are proud of our bottoms-up and peer-lead quality assurance and management approaches. Though remote, our team works closely together, helping newer team members and crowd-sourcing solutions to thorny service and sales situations.
We were excited to spend time with our consultant Jeff Izes who has shared his deep operational knowledge and introduced us to his close business partners. Plus he's just a fun guy to hang out with!