HigherRing is pleased to announce the launch of our back office retail service. Our sales-focused, detail-oriented and proactive team not only handles all customer facing interactions (phone, email, social media and chat service) but now, also executes comprehensive back office order processing work.
Manually reviewing and approving flagged orders to reduce fraud
Troubleshooting delivery errors with shippers, internal warehouses and drop-ship vendors
Managing cancellations, backorders, out of stocks, adjustments, returns and exchanges
Creating and applying appeasement strategies; balancing happy customers and healthy profit margins
“Save the sale” outreach to customers; turning returns into exchanges
Process optimization and systems strategy consulting