HigherRing is pleased to announce the launch of our back office retail service. Our sales-focused, detail-oriented and proactive team not only handles all customer facing interactions (phone, email, social media and chat service) but now, also executes comprehensive back office order processing work.
Services include:
Manually reviewing and approving flagged orders to reduce fraud
Troubleshooting delivery errors with shippers, internal warehouses and drop-ship vendors
Managing cancellations, backorders, out of stocks, adjustments, returns and exchanges
Creating and applying appeasement strategies; balancing happy customers and healthy profit margins
“Save the sale” outreach to customers; turning returns into exchanges
Process optimization and systems strategy consulting