HigherRing Launches eCommerce BackOffice Retail Service

HigherRing is pleased to announce the launch of our back office retail service. Our sales-focused, detail-oriented and proactive team not only handles all customer facing interactions (phone, email, social media and chat service) but now, also executes comprehensive back office order processing work.

Services include:

• Manually reviewing and approving flagged orders to reduce fraud

• Troubleshooting delivery errors with shippers, internal warehouses and drop-ship vendors

• Managing cancellations, backorders, out of stocks, adjustments, returns and exchanges

• Creating and applying appeasement strategies; balancing happy customers and healthy profit margins

• “Save the sale” outreach to customers; turning returns into exchanges

• Process optimization and systems strategy consulting