Photo Credit: Nick Highfill
We're re-creating the
call center experience
one personalized call
at a time.
Multi-Channel Customer Care
Win-Win Upsells & Cross-Sells
Venue, Excursion & Tour Ticketing
Level 1 & 2 Tech Support
Quality Assurance Services
Graceful Lead Conversion
Customer Retention Initiatives
eCommerce Order Processing
Omni-Channel Support Options
Taking a Deeper Dive - How We Can Help
I'M AN ORIGINAL CATCHPHRASE
Telephone Email Chat Webform Social Media Text Self-Help
Have a product or service that needs support?
Our agents will know your offerings inside and out, and can troubleshoot and problem-solve.
We are customer care experts.
Our agents work on your systems to place orders for your customers. Using low-pressure and effective sales techniques, they turn shoppers into brand loyalists. We work closely with you to identify products and services appropriate for further sales opportunities, and then actively and naturally promote them to your customers.
Expert Issue Resolution
Our team members understand typical ecommerce issues and can quickly troubleshoot using your systems and processes. We walk that fine line between offering accommodations that create brand loyalists while maintaining healthy profit margins.
We fully immerse ourselves in your brand and we speak in your voice for seamless brand representation. Our team management takes every opportunity to absorb your culture, connect with your internal team members and
understand your goals.
Ability to Scale
No matter how big the job, we have the ability to scale our services to match your needs. And we can structure our teams to be dedicated for comprehensive, more complex solutions or shared for simpler, more cost-conscious solutions.
Quality of Care
Every decision we make is driven by our mission to provide the highest quality of customer care. From our highly selective hiring processes, to our thorough client onboarding and our in-depth agent training, our focus is on increasing brand loyalty and the lifetime value of your customers. We hire our team members as employees and we pay for their equipment, onboarding and training.
We offer flexible, stable shifts.
We know happy, engaged employees make a huge difference
in quality of care.
We are entirely U.S. based, so you don’t have to worry about cultural and language barriers. Our agents are located across the country, minimizing disruptions caused by issues such as weather or power outages.
Our agents are trained and experienced on multiple call center telephony & CRM systems. We can work on your preferred system or use our cutting-edge, secure, cloud-based systems.
How We Are Different
Our agents are always ready and eager to help your customers and clients. What type of support do you need?
Round the clock?
Extended business hours to cover both coasts?
We regularly evaluate your account and proactively present solutions for your needs. Our team provides your customers with thorough information and solutions, solving issues on the first call and proactively preventing the next call.
At HigherRing, our culture is an integral part of our success. As a company, we value community, teamwork, kindness, creativity and hard work. With high-quality training provided in a stimulating and healthy environment, our agents have the tools and inspiration to provide the highest level of care to customers.
We are also proud to be a